Booking Terms and Condition
Please read these Booking Conditions carefully as they incorporate the basis upon which bookings are accepted by BHH (Bodrum Holiday Homes). By making a reservation, you confirm that you have read and agreed to these terms.
1. Introduction & Agency Role
BHH acts solely as a booking agent for the owners of the properties listed. Your contract is with the property owner directly. We facilitate the reservation and payment process but are not the principal provider of the accommodation unless explicitly stated otherwise.
2. Booking Requests & Guest Verification
A request for a Booking can be made by phone, email, or via the Platform and may be completed after acceptance of these Terms and Conditions.
Prerequisite: Only persons who have the legal capacity to enter into legally binding contracts and who are at least 18 years old may, subject to any specific exception, as the case may be, make a Booking and enter into a Booking Agreement.
As part of a Booking, Bodrum Holiday Homes reserves the right to undertake a Guest verification process in compliance with applicable laws (including the Turkish GIYKIMBIL registration system). A valid passport or national photo ID for your entire party is required prior to or upon arrival at the Property.
Further verification of Guest details may be put in place in compliance with applicable laws or should Bodrum Holiday Homes be required to undertake reporting, record keeping, and identification procedures.
The Homeowner and Bodrum Holiday Homes reserve the right to refuse a Booking or the provision of Concierge Services to any Guest based on the outcome of the Guest verification process.
Chargebacks: By confirming a booking, you agree not to raise unmerited or fraudulent chargebacks with your credit card provider. In the event of a disputed charge, we kindly ask that you contact our team to resolve the issue directly.
3. Cancellation Policies
Every Bodrum Holiday Homes property comes with a specific cancellation policy, which is applied at the time of booking. This policy sets out exactly how much you’ll be refunded if you need to cancel — whether that’s a full refund, a partial refund, or none at all.
Policies are designed to balance flexibility for guests with certainty for hosts, so it’s important to review the terms on the property listing before booking your stay.
Good to know: Refunds are always calculated on the total booking value, including service fees. For example, a full refund means you’ll also receive the full service fee back, and a 50% refund means half of the service fee is refunded too.
- Guests receive a full refund of the total booking value for cancellations made at least 24 hours before the local check-in date and time, which is specified in the booking confirmation email.
- No refund for cancellation requested within 24 hours of local check-in date and time.
- Guests receive a full refund of the total booking value for cancellations made at least 5 days before the local check-in date and time, which is specified in the booking confirmation email.
- No refund for cancellation requested within 5 days of local check-in date and time.
- Guests receive a full refund of the total booking value for cancellations made at least 30 days before the local check-in date and time, which is specified in the booking confirmation email.
- No refund for cancellation requested within 30 days of local check-in date and time.
- Guests receive a full refund of the total booking value for cancellations made at least 60 days before the local check-in date and time, which is specified in the booking confirmation email.
- No refund for cancellation requested within 60 days of local check-in date and time.
- Guests receive a full refund of the total booking value for cancellations made at least 30 days before the local check-in date and time.
- Guests receive a 50% refund of the total booking value for cancellations made at least 7 days before the local check-in date and time.
- No refund for cancellation requested within 7 days of local check-in date and time.
- Guests receive a 50% refund of the total booking value for cancellations made at least 7 days before the local check-in date and time.
- No refund for cancellation requested within 7 days of local check-in date and time.
- Guests receive a 50% refund of the total booking value for cancellations made at least 14 days before the local check-in date and time.
- No refund for cancellation requested within 14 days of local check-in date and time.
- Guests receive a 50% refund of the total booking value for cancellations made at least 30 days before the local check-in date and time.
- No refund for cancellation requested within 30 days of local check-in date and time.
- Guests receive a 50% refund of the total booking value for cancellations made at least 60 days before the local check-in date and time.
- No refund for cancellation requested within 60 days of local check-in date and time.
- This policy applies if the property owner has set a strict non-refundable rule, or if you choose a reduced non-refundable rate when booking your trip.
- Once confirmed, your booking is not eligible for a refund, no matter when you cancel.
Commonly asked questions about cancellations
It is a condition of booking that all guests take out comprehensive travel insurance. This should cover cancellation, medical expenses, personal liability, and loss of baggage. BHH cannot be held responsible for costs that would have been covered by a standard travel insurance policy.
4. Security Deposit & Damages
A security deposit (typically between $500 – $2,000 depending on the property) may be required upon arrival or authorized on your credit card. This protects the owner against accidental damage or breakage.
This deposit will be refunded within 7 days of departure, provided no significant damage has occurred. Guests are responsible for leaving the property in a reasonable condition.
5. Arrival & Departure
- Standard Check-in: From 16:00 (4:00 PM) onwards (unless stated otherwise on the property listing).
- Standard Check-out: By 11:00 AM strict (unless stated otherwise on the property listing).
To help us coordinate your personal welcome, we ask that you provide your arrival details ahead of your stay. Early check-ins and late check-outs can be requested in advance. While we will do our utmost to accommodate these requests, they are subject to availability and may incur a supplementary charge.
6. Occupancy, Conduct & Fair Use
Please ensure your party size does not exceed the maximum capacity stated on your booking. Unregistered overnight guests are not permitted.
- Events & Filming: To respect our neighbours, parties, large gatherings, and commercial/influencer photoshoots require prior written approval.
- Pets & Smoking: Pets require prior confirmation. Smoking is strictly for outdoor areas only.
- Fair Utility Use: Please help us conserve energy by turning off the A/C when leaving the villa and keeping doors/windows closed while it runs. Normal usage is included, but exceptionally high consumption may result in a deduction from your deposit.
Guest Conduct: We ask that you treat the property and neighbours with respect. In the rare event of disruptive or damaging behaviour, we reserve the right to end your stay without a refund. Thank you for helping us maintain a peaceful environment!
7. Complaints & Issues
If you encounter any issues during your stay (e.g., A/C failure, cleaning issues), you must report them to the local property manager immediately so we have the opportunity to rectify them. Complaints made after departure will not be considered for compensation.
8. Force Majeure
BHH shall not be liable for any failure or delay in performance due to causes beyond our reasonable control, including but not limited to acts of God, war, strikes, government regulations, or utility outages (power/water cuts).
9. Liability & Guest Responsibility
We provide accommodation with reasonable skill and care. However, we do not accept responsibility for any death, personal injury, or illness unless caused by our proven negligence.
We are not responsible for the loss or damage of personal belongings, vehicles, or valuables. Guests are responsible for their own safety and the safety of their children, especially around swimming pools, balconies, and stairs.
10. Governing Law & Jurisdiction
This contract and all matters arising out of it are governed by the laws of Turkey. We both agree that any dispute arising out of or connected with your Booking will be dealt with exclusively by the Courts of Turkey.
11. Property Accuracy & Minor Changes
We take great care to ensure our properties are accurately represented in our photography and descriptions. However, property owners may occasionally update decor, replace minor items of furniture, or change soft furnishings to maintain our high luxury standards.
Provided these changes do not materially alter the overall standard, capacity, or primary amenities of the villa, such cosmetic updates will not constitute a breach of contract or grounds for a refund.
12. Website Use & Intellectual Property
All content made available on the Bodrum Holiday Homes website, including but not limited to photographs, text, logos, and property descriptions, is the exclusive property of BHH or its licensors. You agree not to copy, modify, download, or use any element of our website or its digital content for commercial purposes without our express written consent.