Booking Terms and Condition
Please read these Booking Conditions carefully as they incorporate the basis upon which bookings are accepted by BHH (Bodrum Holiday Homes). By making a reservation, you confirm that you have read and agreed to these terms.
1. Introduction & Agency Role
BHH acts solely as a booking agent for the owners of the properties listed. Your contract is with the property owner directly. We facilitate the reservation and payment process but are not the principal provider of the accommodation unless explicitly stated otherwise.
2. Booking & Payment Terms
To confirm a reservation, a non-refundable deposit is required (typically between 25% and 50% depending on the property). The remaining balance must be paid 10 weeks prior to your arrival date.
- If booking within 10 weeks of arrival, the full amount is due immediately.
- Failure to pay the balance on time may result in the cancellation of your booking and forfeiture of the deposit.
- Payments can be made via Bank Transfer or Credit Card (Stripe).
3. Cancellation Policy
All cancellations must be communicated in writing to us (via email or WhatsApp). The following cancellation charges apply based on the date we receive your notice:
- 100% refund (except administration fee) if cancelled within 48 hours of booking.
- 75% refund if cancelled at least 90 days before arrival.
- 50% refund if cancelled between 60 and 89 days before arrival.
- No refund if cancelled less than 60 days before arrival.
- In the event that the guest does not occupy the villa or apartment without force majeure, they are obliged to pay the entire rental fee amount.
It is a condition of booking that all guests take out comprehensive travel insurance. This should cover cancellation, medical expenses, personal liability, and loss of baggage. BHH cannot be held responsible for costs that would have been covered by a standard travel insurance policy.
4. Security Deposit & Damages
A security deposit (typically between $500 – $2,000 depending on the property) may be required upon arrival or authorized on your credit card. This protects the owner against accidental damage or breakage.
This deposit will be refunded within 7 days of departure, provided no significant damage has occurred. Guests are responsible for leaving the property in a reasonable condition.
5. Arrival & Departure
- Check-in: From 16:00 (4:00 PM) onwards.
- Check-out: By 11:00 AM strict.
Early check-in or late check-out is subject to availability and may incur an additional fee. Please communicate your flight details to us at least 7 days before travel.
6. Occupancy & Conduct (Eviction Policy)
The number of guests staying must not exceed the maximum capacity stated on the booking confirmation. Unregistered guests are not permitted to stay overnight.
- Events/Parties: Strictly prohibited unless approved in writing.
- Pets: Not allowed unless specifically confirmed in your booking.
- Smoking: Strictly non-smoking indoors. Smoking is permitted in outdoor areas only.
Right to Evict: We expect all clients to have consideration for other people. If in our reasonable opinion, you or any member of your party behaves in a way that causes danger, distress to third parties, or damage to the property, we are entitled to terminate your stay immediately without prior notice. No refunds will be made, and we will not pay any expenses you incur as a result of the termination.
7. Complaints & Issues
If you encounter any issues during your stay (e.g., A/C failure, cleaning issues), you must report them to the local property manager immediately so we have the opportunity to rectify them. Complaints made after departure will not be considered for compensation.
8. Force Majeure
BHH shall not be liable for any failure or delay in performance due to causes beyond our reasonable control, including but not limited to acts of God, war, strikes, government regulations, or utility outages (power/water cuts).
9. Liability & Guest Responsibility
We provide accommodation with reasonable skill and care. However, we do not accept responsibility for any death, personal injury, or illness unless caused by our proven negligence.
We are not responsible for the loss or damage of personal belongings, vehicles, or valuables. Guests are responsible for their own safety and the safety of their children, especially around swimming pools, balconies, and stairs.
10. Governing Law & Jurisdiction
This contract and all matters arising out of it are governed by the laws of Turkey. We both agree that any dispute arising out of or connected with your Booking will be dealt with exclusively by the Courts of Turkey.